Shipping policy

At Sutton-James, we are committed to delivering your orders quickly and reliably. Please read the details of our shipping policy below.

Order Processing
Orders placed before 5:00 PM EST are generally processed within 1 to 2 business days (Monday to Friday) from the time the order is received. During high-demand periods or unexpected situations, processing may take longer. In such cases, customers will be informed of any delays as soon as possible.

Handling Time
We require 1–2 business days to prepare, pack, and ship your order.

Free Shipping Policy

We offer free standard shipping for all orders within the United States and United Kingdom. Order processing is 1 to 2 business days. Your order will be delivered to your doorstep within 3 to 5 business days.

Free Shipping for all orders:

  • Rate Name: Free Shipping
  • Order Processing Time: 1 to 2 Business Days (Monday to Friday)
  • Shipping Time: 3 to 5 Business Days (Monday to Friday)
  • Price: Free

Order cut off time

Our order cut off is 5:00 PM EST (Eastern Standard Time)

Shipping Methods and Carriers

We rely solely on the United States Postal Service (USPS) and Royal Mail for all deliveries.

  • Orders are shipped using USPS and Royal Mail standard services.
  • Estimated delivery times are based on USPS or Royal Mails guidelines and may differ depending on your location.

Delivery Times
The estimated total delivery time includes both handling and transit:

United States: 4–7 business days

Handling Time: 1–2 business days

Transit Time: 3–5 business days

United Kingdom: 4–7 business days

Handling Time: 1–2 business days

Transit Time: 3–5 business days

Please note: Delivery times are estimates and may vary depending on destination, courier delays, or peak seasons.

Shipping Schedule
Orders are shipped Monday – Friday only. No shipments are made on Saturdays, Sundays, or public holidays.

Shipping Costs
Standard shipping is Free for all orders within the United States and the United Kingdom

Tracking Your Order
Once your order has been shipped, you will receive a shipping confirmation email with tracking details so you can monitor your delivery. You can use this number to check your order’s status. If you require assistance please email help@sutton-james.co.uk .We aim to respond within 24 hours during our 9am to 5pm EST business hours.

Delays and Exceptions
While we strive to meet the estimated delivery times, unexpected delays caused by courier issues, or weather conditions may occur. We appreciate your patience in such cases.

Shipping Restrictions

Continental United States: We ship to all states within the United States.
Alaska and Hawaii: Shipping is available
International Shipping: We currently only ship to the United Kingdom
PO Boxes: We are unable to deliver to PO Box addresses
Delivery Delays: Delivery may be delayed due to unforeseen events such as severe weather or other uncontrollable factors.

Customer Support
If you have any questions about your order or shipping, please contact us:
Email: help@sutton-james.co.uk
Phone: (307) 424-2825
Customer Service Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)
Response Time: We aim to respond to all inquiries within 24 hours

Company Information

Business Name: CALI CLO LLC
Address: 30 N Gould St Ste R, Sheridan, WY 82801, United States
Phone: (307) 424-2825
Email: help@sutton-james.co.uk
EIN: 61-2188679

Customer Service Hours

Monday to Friday: 9:00 AM – 5:00 PM (EST)

Saturday & Sunday: Closed

Response Time: We aim to respond to all inquiries within 24 hours.