Payment Policy

Secure Payments at Sutton James

At Sutton James, we are committed to providing a safe, transparent, and reliable checkout experience for our customers.

Accepted Payment Methods

You can make secure payments using any of the following methods:

  • Credit Cards: American Express, Visa, Mastercard, Maestro, UnionPay

  • Digital Wallets: Apple Pay, Google Pay, Shop Pay

  • Other: Shop Pay Installments (where available)

When Payment is Taken

  • Your payment will be processed immediately at the time of checkout.

  • No goods will be shipped until full payment has been received and cleared.

Currency

  • All prices on our website are displayed and charged in GBP (£).

  • If you are purchasing from outside the UK, your payment provider may convert the charge into your local currency and may apply conversion fees.

Taxes & VAT

  • All prices displayed include applicable UK VAT where required by law.

  • If you are purchasing from outside the UK, additional import duties or taxes may be charged by your local customs authority. These charges are not included in our prices and are the responsibility of the customer.

Security of Payments

  • All transactions are processed through secure, PCI-DSS compliant payment gateways.

  • We do not store your full payment card details on our servers.

  • Encryption and secure socket layer (SSL) technology is used throughout the checkout process.

Payment Issues

  • If your payment is declined, please check that your billing address, card details, and security code are entered correctly.

  • If problems persist, contact your bank or payment provider.

  • For assistance from our team, please email help@sutton-james.co.uk.

Fraud Prevention

We reserve the right to request additional identification or cancel any order if fraudulent activity is suspected.

Company Information

Business Name: CALI CLO LLC
Address: 30 N Gould St Ste R, Sheridan, WY 82801, United States
Phone: (307) 424-2825
Email: help@sutton-james.co.uk
EIN: 61-2188679

Customer Service Hours

Monday to Friday: 9:00 AM – 5:00 PM

Saturday & Sunday: Closed

Response Time: We aim to respond to all inquiries within 24 hours.